Frequently asked questions

No. You can check out as a guest with your name, phone and delivery details. An account lets you save addresses, see your orders and keep a wishlist.

Contact your branch as soon as you can. We can usually change an order before it is prepared. Once it is out for delivery it cannot be changed.

Open Track an order and enter your order number with the email or phone number you used. If you have an account, your orders are listed under Account.

Products marked prescription only. Their page tells you what to do, and they cannot be bought until a pharmacist has approved your prescription.

Use Upload prescription. Send a clear photo or PDF, up to 5 files of 5 MB each, and tell us who it is for.

In this demonstration store the review is simulated and takes a few minutes. The real time will be set by the pharmacy.

We tell you why and what to do next, such as sending a clearer copy. You can also contact the pharmacy.

Delivery areas, fees and free-delivery thresholds are listed by area. The fee for your address is shown at checkout before you pay.

Yes, from branches that offer pickup. Pickup is free and we tell you when your order is ready.

M-Pesa, card or cash on delivery. In this demonstration store payments are simulated and no money is taken.

The total at checkout includes delivery and any VAT, and it is confirmed before you pay.

For safety, medicines can only be returned in the cases the returns policy describes, such as a damaged or wrong item.

Only to fill your order and review your prescription, by our pharmacists and the staff who prepare and deliver it. We do not sell it.