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Free standard delivery on larger orders in selected areas. Demonstration store.
If something is wrong with your order, tell us and we will put it right.
This is a draft written for the demonstration store. The pharmacy and its legal adviser must review and replace it before launch.
Items that arrived damaged, the wrong item, or past their expiry date.
Unopened, non-medicine products in their original packaging, within the number of days the pharmacy sets.
Medicines that have left our care, because we cannot be sure how they were stored. The exception is a mistake on our side, as above.
Opened or used products, and items made for you.
Contact your branch with your order number and what is wrong. A photo helps. We will tell you whether to bring the item in or arrange a collection.
If we agree the return, we replace the item or refund you by the way you paid.